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Its the Agent’s Job

June 23, 2017 By Rick Jarvis

As an agent, I have a lot of jobs – driving, opening doors, research, scheduling, negotiation, problem solving, advising, management, coordinating, supporting, talking – and on most days, I usually do a little bit of each.

It is part of the job.

We Do a Lot of Things

Insights color wheel
The Insights model is one of the most helpful methods of identifying how each person wants to be related to.

At the end of the day, an agent’s job is not really definable, as we do so many different things. Each transaction is unique, as are the buyers, sellers, and other service providers that play a part in a property changing hands. What each individual transaction requires is really what defines the role(s) I play.


But all of things I can do for you doesn’t matter one iota if I can’t relate.

Interpersonal Relations

In its simplest form, people tend to be either introverted or extraverted and people tend to either analyze or feel their way through life.

Call it Meyers Briggs, DISC, Insights, or any of the other personality profiling techniques out there, but each of us has a preference for how we interact with the people, information, and world around us. And thus, we all make decisions differently.

Help Me Help You

It is also my job to recognize how you want to receive and interact with the world around you.

  • If you’re one of those people that likes to talk through all of the possibilities — and then talk through them again — then let’s chat until you feel comfortable.
  • If you like to process silently and then sleep on it, and then analyze some more, then by all means, let’s do that.
  • If you want me to do the research, put it summary form, and then run a series of ‘what-if’s then you tell me what you want to see and I will do it.
  • And if you just need some time to reflect on how the decision will impact you and the ones you care about, then I will do my best to give you the space to make the decision that feels right.

You see, I need to move to the space where you feel the most comfortable. When I do my job, your stress level decreases and the confidence you feel that you made the best decision possible skyrockets.

And, yes, it is my job.

One of the Coolest Transactions I’ve Ever Worked On

May 31, 2017 By Rick Jarvis

In late 2016, I got a call from an agent who wanted to show a loft we had for sale in Manchester.

The Decatur Condos, an Architectural Digest level renovation of a century old warehouse, was – and still is – one of my favorite properties I ever represented. I was always happy to show it and tell its amazing story.

The Tour

The Decatur is located off of 3rd Street in Manchester.

The agent and client showed up at the appointed hour and we toured the property. The client was relocating from out of town and wanted an upscale, urban loft. Knowing the property and the Manchester neighborhood as well as I did, I was able to shed a lot of light on both the development trends and the Downtown condo market, especially in the districts where the small supply of upscale lofts existed.

The tour went well and we left with, ‘Ok, cool. Let me know what questions you have.’

I followed up several times with the agent over the course of the next several weeks, all to no avail, and eventually figured that they had found something else.

The Call

About a month later, I got a call from the client who had toured.

The Decatur building is 3 residential and 1 commercial condo — each developed with a totally different aesthetic.

She was impressed by our knowledge of the loft condo market and wanted to engage us as her representative. She was coming back to town soon and wanted us to set up some tours.

We were obviously happy to oblige, but the supply of upscale loft condos is relatively small. Finding the perfect industrial condo loft was going to be a challenge.

And this is where the story gets fun.

Knowing the Market

One of the first projects One South represented in the Downtown revitalization movement was a project called the Emrick Flats. Located near Broad Street in the Jackson Ward neighborhood, Emrick was one the first authentic industrial flats in Richmond. The concrete structure, highlighted by soaring ceiling heights, walls of windows, and private roof decks was located in the heart of Jackson Ward’s revitalized Arts District.

The Emrick Flats is located just off Broad Street on a triangular lot between Brook Road and Marshall Street.

When Emrick was brought to the market in 2007, we were chosen to represent the developer in the sale of the units. As its listing agent, it was my job to sell not just the project’s units, but the lifestyle, neighborhood, and budding potential of Richmond’s Downtown. It remains one of the best and most fulfilling projects I have worked on in my time as an agent.

The Perfect Fit

Knowing the project as well as I did, I also knew which owners might be willing to sell, despite not actually being on the market.

The Emrick Flats personifies industrial living in RVA!

One of the best units in the building was situated in the southern tip and was one of a handful of spaces with rooftop access. Furthermore, the owners had purchased the adjacent unit and combined the spaces in an extremely well done contemporary renovation.

The most important detail? The owners had just had their first child, indicating that they might be willing to make the move.

A call was made.
A price as established.
The client toured.
A contract was written.
A settlement occurred shortly thereafter.

It was perfect.

The Value of the Right Agent

In most cases, the value that is added to a transaction by an agent is less about finding a property and more about navigating the process and knowing what to do when issues arise. The available stock of properties is published on a thousand different real estate websites for the world to see, so clients tend to be as integral to finding the properties they buy as the agents do.

But when the perfect property is not for sale and the agent can make it appear, then their contribution to the process becomes almost priceless.

In this case, a combination of detailed market knowledge, a deep personal network and simply paying attention to our clients’ unique circumstances made all the difference. We were obviously thrilled for everyone that we could put this together.

At the end of the day, the agent you choose matters greatly, regardless of what Zillow and Trulia might have you believe. Despite all of their information, the online search sites simply don’t know what a true professional agent knows.

We were glad to be able to put our inside knowledge to work for our client.

The 4 Seasons of Real Estate

May 31, 2017 By Rick Jarvis

the market seems to get started earlier and reach its peak a month or more before it used to

Newsflash — the real estate market is seasonal.

Maybe it’s the fact that data is so readily available (and thus, measurable), or maybe it is the fact that the inventory situation is so strange, but never before do I remember such a pronounced difference between market conditions over the course of a calendar year.

For each of the last several seasons, the market seems to get started earlier and reach its peak a month or more before it used to. Furthermore, the number of homes sold has been increasing in the first half of the year and declining in the second half, effectively sending a message that if you haven’t bought by June, you are less likely to do so.

Each season has its own ebb and flow, which seems to become more distinct as the years go on:

Real Estate Winter

For the shrewd buyer, the end of the year can offer some value.

For the most part, “Real Estate Winter” begins around Halloween and then ends at the first sign of warmer weather in January.

For the shrewd buyer, the end of the year can offer some value. Interest rates tend to fall a bit towards the end of the year (as demand for mortgages drop) and while the inventory is picked over, sometimes sellers will be a little more aggressive knowing that if they don’t get their home sold by the end of the year, it may be the following spring before they will get another chance.

Highlighting this period is December 31, the date on which many listing agreements end (also called ‘expired’ listings). For any of you who have had your listing expire, you know it as the date that about 1000 Realtors will call (ok, berate) and try to get you to ditch your current agent and instead list with them.

Real Estate Spring

roughly 40-50% of yearly home transactions occurring during this time.

Beginning in middle to late January (or possibly February, depending on the weather) and ending sometime in the latter part of May, we experience the spring market.

As many will tell you, the spring market is the busiest of them all with roughly 40-50% of yearly home transactions occurring during this time.

The spring market, especially in the last few years, has been insane. Bidding wars, escalation clauses, accelerating pricing, missed appraisals — all are a common occurrence. Sellers have figured this out and act accordingly.

For the buyer, the spring market represents the time when the best homes come on the market, and thus they are willing to go through the pain of buying into a seller’s market. Sellers also know that they are most likely to get the best price and the best terms if they can time it appropriately.

Real Estate Summer

families attempt to jump to new school districts and close before the start of the next school year.

Toward the end of May, the market begins to slow a bit from the insanity of March and April.

Graduation, prom, and weddings start to dominate the weekends and the market begins to tap the brakes as people head to the beach and reconnect with friends and family.

From as early as June and definitely by August, the market decelerates. And while a great deal of housing data will show a high level of transactions in June and July, in reality, those contracts were written in the late spring and are not really a part of the summer market — at least from a Realtor’s perspective.

That said, June is still pretty active, especially in the suburban markets where families attempt to jump to new school districts and close before the start of the next school year.

Real Estate Fall

the fall market in the past several years has been less robust than in prior years

As kids get settled into school and people return from vacation, the market experiences a small run on the last of the available quality homes from September into late October. As the trees begin to turn colors and the fall air returns, a 45-60 day period of decent sales occurs.

That said, the fall market in the past several years has been less robust than in prior years as much of the demand that you might typically see in the fall has already occurred in the spring and this second bump in sales is stifled. Is this a permanent shift in behavior or a temporary one? Only a normalization of inventory levels will tell …

Some caveats to consider:

SubMarkets Differ

The city market is different than the suburban market, and the rural market is more different yet. As an example, the Millennial generation is choosing to leave the downtown apartment lifestyle, they are putting a great deal of pressure on the entry price points, especially in the city. Markets also differ based on value, with more affordable homes following a slightly different trend than the luxury neighborhoods. Don’t assume that all of the submarkets and price points operate in the same manner.

Comps

Market values are largely influenced by comparable sales. Comps, by their very nature, are events that occurred in the past, making it dangerous to use them to determine current decisions in a market that changes so frequently and rapidly from season to season. A December sale means very little in March. Beware.

Condos

The condo market is far less seasonal than the single family home market due to the fact that the typical condo buyer or seller is less likely to be timing the market due to schooling or child care concerns.

New Homes

Buyers seeking to build a new home will typically start around January 2nd every year. The flurry of activity in the market that starts the day after New Year’s Day is populated by buyers who want to build a house and be in it in time for the new school year. With most suburban builders able to build a home in 6-8 months, buyers need to make decisions by the end of January in order to make the summer move.

Commercial/Investment Properties

The commercial marketplace operates similarly to the single family market in terms of seasonality. Commercial investors tend to be fairly wealthy and vacations are a part of every summer, which slows decision making, negotiations, and transactional processes greatly. It’s not uncommon for a transaction that was motoring along during April and May to grind to a halt for June and July as the buyer, seller, attorneys, and lenders all leave for weeks of vacation and let the deal sit on the corner of their desk until they return.

Summary

At the end of the day, the “best time” to sell a home is largely dictated by your own situational needs: If a job becomes available in August and you need to sell your home, by all means, do so. Don’t wait for spring just for the sake of waiting, just be prepared to adjust your pricing strategy according to the seasonality of the market.

Applying some of the strategies outlined above can make a huge difference. Remember: All comparable sales are not created equally and comps from fall or winter are not good indicators of the spring (and vice versa). For the shrewd buyer and seller, knowing how to use the seasons to your advantage can make a huge difference in the deal you strike.

Will it Stick?

April 2, 2017 By Rick Jarvis

Showings begin at 10 a.m.

By 5 p.m., you have 12 offers — 4 with escalation clauses — and another 10 buyer’s agents are trying to get you to wait one more day so they can bring you an offer tomorrow.

bubble gum on shoe

By 7:00 p.m., your $300,000 listing is now under contract at $319,000 with two backup offers and your seller is absolutely ecstatic! They have been calling their friends, bragging about the price, and thinking about all of the improvements they can make to the next house with the extra $19,000.

And while you are happy, you are also well aware that before $319,000 changes hands, it has to get past the appraisal — and the comps are pretty thin.

Valuing Property in an Accelerating Market

Using comparable sales to price property is like driving a car while looking in the rear view mirror.

We have said it many times — using comparable sales to price (or appraise) property is like driving a car while looking in the rear view mirror. Knowing where you have been is important, but knowing where you are going is even more so.

There is no more frustrating event for agents and their sellers than having the appraisal come in below the sales price, especially when offers have already come in. When an appraisal comes in below the contract price, it unleashes a host of negative outcomes that can vary from annoying (increased payments, a larger down payments) to far more destructive (reducing your sales price to the appraised amount or buyers no longer qualifying).

Missed appraisals are huge issue right now in our industry and as long as values are rising, they will continue to be problematic.

The Appraisal is Fundamentally Flawed

Using the ‘If A, then B’ logic, no home can appraise for more than a previous sale.

The logic of the appraisal goes like this: If Property A sold for $X and Properties B and C sold for $Y and $Y respectively, then the subject property must be worth some average of the three. If pricing was static, then this logic would make sense.

But pricing is not static and if a home can only be worth some average of the comparable sales, how can pricing ever actually go up? Using the ‘If A, then B’ logic, no home can appraise for more than a previous sale.

Luckily, the appraiser is allowed to make adjustments for market conditions. In most cases, the adjustment for market conditions is what allows the appraiser to add value over and above the average of the three sales.

And as you would imagine, the adjustment appraisers make for ‘market conditions’ are extremely inconsistent and wholly subjective.

Dodd-Frank

One of the things Dodd Frank did was place a wall between the different service providers in a real estate transaction.

The Dodd-Frank Financial Reform Act, put in place after the Financial Crisis of 2008, was intended to prevent the next financial crisis from occurring.

One of the things Dodd Frank did was place a wall between the various service providers in a real estate transaction. The thinking was that by creating more separation between lenders, appraisers, and Realtors, professional objectivity would increase and the likelihood of fraud occurring would decrease.

Yeah… not really what happened.

What happened was that banks began to choose appraisers at random from a pool (instead of by their expertise in a specific area) and Realtors were largely verboten from speaking directly with the appraisers. The net result has been less accurate appraisals and no realistic platform from which a poor valuation can be challenged.

For agents, as well as the buying and selling public who already struggle to understand the excessively complex mortgage process, how can a house with 3 competing contracts — with escalator clauses — appraise below the contract price? If three people (or more) are willing to pay a specific price for a home, how can the value be anything less than the contract price?

What to Do?

Appraisers would not otherwise know you got multiple offers unless you make them aware. Don’t be afraid to do so.

In some cases, there is nothing you can do.

Some appraisers refuse to engage in any form of debate about values, even when they have made errors (and you would be stunned at the number of errors on appraisals). We have seen numerous times where an appraiser corrected the error, but didn’t modify the appraised value. Go figure.

If your appraiser won’t engage, the only options are to petition the lender to call for another appraisal (which sometimes you can convince them to do) or you can migrate the loan to another lender. Just know that loan migration is expensive, time consuming, and will likely delay settlement.

But sometimes, when you are lucky enough to have a true professional who is willing to listen to your case, you stand a chance for them to make the adjustment.

Sometimes correcting an honest error on the appraisal (such as square footage or some other feature) can make the difference. Tax records are notoriously inaccurate and when used to populate an appraisal, the bad data can skew the results. When you have an appraisal that missed, the first step is to fact check the data with a fine-toothed comb.

Other times, a similar home may be under contract that will be the perfect comparable, but you will have to wait for it to settle to be used officially as one of the comparable sales. If you don’t have the luxury of waiting, sometimes appraisers will be willing to use this information, despite the fact it has not closed.

And when all else fails, you have to challenge the market conditions adjustment by demonstrating the strength of the demand, the lack of inventory and speed at which the home was absorbed. Appraisers would not otherwise know you got multiple offers unless you make them aware. Don’t be afraid to do so as it is an important indicator of value.

Again, there is no guarantee, but if the agent is prepared, objective, and logical, then sometimes a missed appraisal can be mitigated.

Summary

Getting a good price is easy, but getting the home to appraise is when the pro earns their money.

The ‘missed appraisal’ is not going away.

Looking backwards in an accelerating market means a lag before values catch up and those on the leading edge of pricing are the ones who pay.

In order to be not just a marketer of property, but a true advocate for your client, the seller’s agent needs to be keenly aware of the likelihood of a missed appraisal and the techniques available to help lower their client’s risk. Furthermore, when the appraisal does come back low, being able to respectfully debate the valuation with the appraiser and lender is key to minimizing the impact.

In this day and age, getting top dollar for a home requires not only securing a price in excess of comparable sales, but making the price stick. Getting a good price is easy, but getting the home to appraise is when the pro earns their money.

The Emerging Desperation in Buying

January 30, 2017 By Rick Jarvis

In the past several springs, the market was pretty insane — full price offers in hours, multiple contracts, bidding wars — and do you know what? It is coming again.

happybirthday

While an insane spring market is not overly noteworthy (the springs are always busy), it is the intensity of the insanity that is worth mentioning.

And it’s getting worse.

The inventory issue

This is the least balanced market since the 2008 - 2010 market, albeit in the reverse ...

Each of the past three years, the market seems to begin earlier and become more focused on the months of February through May. See the chart below and look at how much of the transactional volume is being done in the front half of the year.

And then notice how each spring has gotten worse. In April 2014, 1,700 contracts were accepted by sellers. In April 2016, the number jumped to nearly 2,300 — which is an increase of 35% in a two year span.

Okay, so we’re expecting more people to buy earlier this year than last. Whats the big deal, you ask?

Well, when you layer on the inventory issue, demonstrated in the chart below, the issue comes into focus more clearly.

The bottom line is that substantially more people are buying, but there are substantially fewer houses to go around.

The number of people seeking housing in a market becoming increasingly starved of options is contributing to our least balanced market since 2008 – 2010, with the exact opposite scenario.

Buyer desperation abounds

Recently, we have begun to see many more instances of home seekers running ads, canvasing communities, and otherwise announcing that they are looking for houses in specific neighborhoods and trying to intercept the home before it comes to market. I have heard of people looking for ANY indication of a potential listing (painting, landscaping, photographers, PODS, and even Realtors’ cars in the driveway) and soliciting sellers with offers in an attempt to find a home, especially in the most inventory constrained neighborhoods.

Personally, I think it is a dangerous development.

First, a disclaimer: I recognize that, as a Realtor, of course I would not like to hear about buyers going directly to sellers to purchase homes. So anything I say from here needs to be filtered by the fact that I am an agent and any ‘agentless’ transaction undermines my existence. 

A word to sellers

Disclaimer aside, instances where a buyer directly approaches an unrepresented seller, especially in a hot neighborhood, and pays anywhere near market value are pretty much non-existent. The entire reason that a buyer is walking around and trying to find a home to buy is that they don’t want to pay market value for the home and are trying to intercept the home before it becomes publicly available.

The same competitive pressure that drives price also drives terms...

Don’t anticipate that the value you can command for your home has been set yet. It has not. When exposed properly and demand enhanced (as all good agents know how to do), you will get at least market value for your home, if not more. Selling a home before exposing it to the market leaves money on the table.

It is also important to note that your typical residential contract has about 3 paragraphs dedicated to price and about 10 pages dedicated to terms. The terms of a contract are hugely important in shifting risk from one side to the other. A contract with a good price and weak terms is not a good contract. The same competitive pressure that drives price also drives terms.

Yes, the allure of selling your home direct and saving the commission are strong, but the savings are fool’s gold when compared to a properly marketed home where competition is high.

A word to buyers

Well over 90% of the homes that are transacted flow through MLS ...

As a buyer, when you don’t involve an agent, you risk of missing the largest source of homes for sale; the MLS. Does the MLS have every available home in it? No. But by most counts, well over 90% of the homes that are transacted flow through MLS and alienating those who curate housing availability information (Realtors) is a poor strategy.

As an agent, when I know that a buyer is also attempting to go direct to a seller and not include me, I will reallocate my time to finding housing for clients who have officially engaged me in a formal advocacy role, and I am pretty sure I speak for my peers on this issue, too. Simply put, we’re going to work with those who want to work with us.

Buyers, you are more than welcome to approach sellers directly, but when you do, you cannot expect that the agent community will put you in front of the clients with which they are formally engaged.

We are frustrated, too …

If ever there was a time to involve a pro, it is now...

There are many more reasons over and above the ones discussed above — lending best practices, client-friendly contract structures, appraisal management — but we will save those for a later date.

Just to be clear, I am not arrogant enough to suggest that if you don’t use a Realtor, something bad will happen. Frankly, going direct might work for both parties. But the likelihood of a positive outcome is far lower than the tried and true, century old method of transacting a home.

As agents, we fully recognize the extreme market conditions. And much like yourselves, we are as frustrated with the inability to make the perfect home appear as much as you are. But if ever there was a time to involve a pro, it is now.

Being able to secure the perfect home involves using all of the existing resources and databases, especially given today’s skewed balance. Find an agent who is diligent, hustles, and understands how to write a winning offer in a competitive offer situation, and you will have found the best way to navigate the market conditions that will define the 2017 spring season.

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