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Buying

The Ultimate Guide to Valuing Your Property

October 5, 2015 By Rick Jarvis

In our continuing ‘Ultimate Guide’ series, this post will tackle one of the most important aspects of real estate, that of correctly valuing properties.

Now, I have a good friend who is an agent in the Outer Banks of North Carolina who sells some very nice properties along the Atlantic Ocean and Pamlico Sound.  Whenever he is asked how much a great view is worth, his standard response is ‘whatever someone will pay for it.’  While the statement sounds a bit trite, it is incredibly true.  In effect, he is quoting the textbook definition of ‘Fair Market Value.’

What is this view worth? Depends on the what the purchaser values.
What is this view of a Corolla sunset worth? Depends on the what the purchaser values.

Here are the topics we will cover:

  • Terminology
  • Determining Market Strength
  • Market Limits
  • Pricing in Accelerating Markets
  • Managing Appraisals in Accelerating Markets
  • Pricing in Decelerating Markets
  • Ratio Pricing
  • Common Pricing Mistakes


With that in mind, here begins the ‘Ultimate Guide to Valuing Your Property.’

The Terms We Use

ValueAll industries have jargon … real estate is no different.

So before we launch into valuations, the first thing we need to do is to take a moment and offer explanations of the terms we will be tossing around in our analysis.  As agents we speak in code and constantly use terms like ‘comps’ or ‘per foot’ or ‘abatement’ and assume that the public has the same understanding as we do. It is unfortunate that we, as Realtors, don’t take enough time to really help those we are working with understand these concepts better.

Below, you will find a brief description of the terms you will see used often in this post.

Multiple Listing Service (MLS)

The Multiple Listing Service (or MLS) is the database that Realtors use.  The MLS contains properties:

  • Currently FOR SALE
  • Currently UNDER CONTRACT (Pending)
  • SOLD
  • Properties that were offered for sale but (for whatever reason) never sold and were removed from the market

The database is extremely comprehensive and it operates in real time. Agents who are a member of the local board are required to place properties into MLS and can face steep fines (or worse) for incorrect use of the system.

It is important to note that Zillow, Trulia, Realtor.com ARE NOT MLS. While they all want to have direct access to MLS data (or more importantly want the public to THINK that they have access to MLS,) they do not. We wrote a piece highlighting the differences here.

Fair Market Value (FMV)

Fair Market Value is the price at which a willing buyer and a willing seller, neither under undue pressure, are willing to exchange an asset. Fair market value is a completely fluid and complex value that has almost an infinite number of inputs. In theory, all of the other measurements we discuss are really just approximations of Fair Market Value.

Listing Price (or Asking Price)

The Listing Price of a property is the official term for the Asking Price or offering price. A price at which a home is formally ‘Listed’ is the price at which the home is offered for sale in MLS.

Pending (Under Contract)

When a buyer and seller agree to the price and terms by which they will transfer the home (also called a ‘Ratified Contract,’) the house is considered to be Under Contract and the property status in the MLS changes from Active to Pending. Once a property has ‘Pended,’ it no longer appears in the feed of available properties.

During the Pending status period, the details of the sale are not public so the price the seller accepted, any other concessions they made or the type of financing used by the purchaser remain unknown. Once the property transfers, the status in MLS changes from ‘Pending’ to ‘Closed’ and the terms by under which the property transferred are recorded in MLS.

Note that appraisers are unable to formally use PENDING properties in their appraisal reports to the lender. Some appraisers will reference a pending property in an appraisal if they feel that they can get a good sense of the expected closing price, but typically they will only use them if there is a lack of comparable recently closed properties.

Closed Price (or Sold Price)

The Closed Price is the price at which the home transfers. In addition to recording the closed price, the MLS also records the additional terms included in the sales price such as seller concessions and type of financing.  Often times, national statistics will reference the Median prices over average prices (see the chart below).  In large data sets, the median and average return different results.  More on Median and Average later in the post.

Note that the closed prices are recorded in the public records at the courthouse and available to most agents (as well as the public) online. The tax records DO NOT reflect seller concessions, nor do they track the other fields in MLS such as commissions, photos, remarks, Days on Market or the agents involved.

Comparable Sales (Comps)

Since the dawn of time, Realtors (and appraisers) were taught, in order to properly value a property, we should examine the three most recent sales of similar condition, features and geography, make adjustments for the features that differ and use some average of these to approximate the market value for the subject property.  These similar sales that we compare the subject property to are called Comparable Sales or Comps.

While the practice is still the primary way that agents value property, access to data has given us all the ability to better qualify the market conditions surrounding the comparable sales. It is unfortunate that few agents use these additional tools to recommend better strategies to their clients.

‘Ask to Close’ Ratio

The Ask/Close ratio is the ratio of the asking price to final closed price. What it is really measuring is the from asking price (listing price) that the seller is willing to accept in order to secure a contract on the property. In Richmond VA (at least in relatively normal markets,) closed prices tend to stay between 2 to 5% of the last asking price. Typically, the quicker the property sold, the higher percentage of listing price the seller received.

The higher the ask/close, the tighter the market conditions (typically.) Conversely, when you see lower ask/close ratios, you are in markets where there are far fewer buyers than there are properties to buy. You can read a more in depth discussion of the use of the ask/close ratio here.

Want to see what an appraisal looks like?
Want to see what an appraisal looks like?

Appraised Value (Appraisal)

The Appraised Value is the value placed the property by an objective/independent 3rd party hired by a lender to pass an opinion on the value. Appraisers largely use the same technique discussed above (comparing the subject property to 3 recent ‘comparable’ sales) to arrive at their value but with a far more defined protocol.

The key takeaway about appraised value is that the appraised amount determines the maximum value the lender will loan against the property (see ‘LTV’ below).

It is also important to note that while appraised value is the most likely of the values to best approximate Fair Market Value, it is still no guarantee that it will.  When markets are accelerating or decelerating quickly, appraisals become far less accurate.  More on determining market conditions below.

Loan to Value (LTV)

The Loan to Value ratio is another way of stating the amount the bank is willing to loan compared to the value of the home. Banks limit their loan amounts based on appraised value or the sales price, whichever is LOWER. A 80% LTV means that the bank will loan a purchaser up to 80% of the appraised value of the home. Generally, the higher the LTV (meaning the more money is loaned against the property relative to its value) the higher the effective interest rate.

www_yesrichmondva_com_sites_default_files_documents_TaxAbatement_FINAL_pdf
The Tax Abatement program’s details can be found here. Please consult the Richmond Assessor’s office for the latest updates.

Assessment

The Assessed Value (Tax Assessment) is the value placed on the property by the local government to determine the amount of real estate taxes due each year. Each locality uses some form of algorithm to place a value on each piece of property within its borders and collects taxes based on the assigned value. The assessment relies heavily on the most recent asles price of a property so the longer the property has gone between transfers, usually the less reflective of actual value the assessment will be.

The City of Richmond also offers a program called Tax Abatement.  When a property’s value is significantly improved, the City of Richmond will forgo taxing the improved value for a period of anywhere from 7 to 15 years.  There are well defined rules that govern what properties qualify and the length and amount of the abatement.

Zestimate (or AVM)

An AVM (Automated Valuation Model) is a computer-based guesstimate of property values offered by several of the online search sites … the most well known is Zillow’s Zestimate.  The AVM’s are created by complex and ever-changing algorithms that take into account any number of factors from comparable sales to tax assessment to supply and demand.

The AVM is a controversial practice in that it’s accuracy is questioned by both the public and Realtors.

Dollar Per Foot

Dollar per Foot or $/SF is the hypothetical value placed on 1 square foot of space in a home.  It is computed by dividing the price of the home by the finished square feet in the home. The $/SF statistic is easily calculable and thus used often but unfortunately, often incorrectly.

We wrote a detailed critique of the $/SF measurement (and its abuse) in this post.

Days on Market (DOM)

Days on Market (or DOM) is a measurement of the amount of time between when the property is offered for sale and when it goes under contract (not when it closes, as is commonly thought.)  The DOM and Ask/Close ratio are strongly correlated as sellers tend to take bigger discounts when the marketing times are long and less when they are short.  DOM is often used as a key indicator of market strength.

We wrote a pretty extensive piece analyzing how to interpret the DOM statistic here.

Absorption/Velocity

The Absorption Rate measures the rate of sales in any given marketplace. Real Estate typically measures absorption in ‘units sold per month.’ So if in all of 2015, 72 homes were sold in the West Broad Village neighborhood, the absorption rate would be 6/month (72 units/12 months = 6 units/month).  The absorption rate is used to calculate inventory (see ‘Inventory’ below) or to look at seasonality (see ‘Seasonality’ below as well.)

The term Velocity is also used to represent a concept akin to absorption. Higher velocity would generally mean a market with a high number of transactions (and the converse would also be true.)

Inventory/Months of Supply

Inventory is a measurement of the amount of homes available in any given market.  Inventory is typically stated in months (as in ‘there is an 8 month supply of homes for sale in the Mechanicsville marketplace.’)  The inventory rate is calculated by dividing the available homes by the absorption rate.  If there are 500 homes for sale in 23113 and the absorption rate is 50 per month, then 23113 would have 10 months of inventory.

Many will argue that 6 months of inventory is a balanced market.  7+ months of inventory will indicate a buyer’s market and anything below 6 months indicates a seller’s market. As one would expect, as the inventory increases, the DOM count typically increases while the Ask/Close ratio tends to fall.

Seasonality

Seasonality is notion that the market performs differently over longer time periods.  While absorption rates are measured monthly, you can get some highly varied answers if you only take a one month snapshot. Looking at fall comps in the spring (or vice versa) might lead you to believe the market conditions are far different than they actually are. Recognizing seasonality is important.

Just know that the real estate market (historically) accelerates into the spring and early summer and the cools in the middle to later summer.  For a limited time in the fall, the market will surge a bit before really snoozing post-Halloween.  Absorption will often ebb and flow by 3 – 4x over the course of a 12 month period.

Rational Behavior

Rational Behavior is the idea that people will act in a manner that is most economically beneficial to themselves. Now, as life has taught us all, people (and by people I mean buyers, sellers, Realtors, builders, appraisers, inspectors, lenders, attorneys, etc.) are not always rational and make what seems like completely irrational decisions.  But in the long run, people tend to behave in a collectively rational way.

Median Versus Average

In many of the statistical packages offered to both the Realtors as well as the public, both Median and Averages are computed.  While most understand what an average is, far fewer understand the significance of the median.

The Median measures the midpoint of the data set and indicates the number at which the same number of records are both above and below. In effect, the median returns a value that is not skewed by statistical outliers.  In smaller data sets, a few highly priced properties can skew the average higher and may paint the incorrect picture to those doing the analysis.

The median and averages in this data set are pretty far apart. Basing a decision on the average might not be the best idea. Might want to redefine the data used int eh analysis.
The median and averages in this data set are pretty far apart. Basing a decision on the average might not be the best idea. Might want to redefine the data used in the analysis.

The best way to use the median is as more of a check to the average. If median and average are significantly different, you have a ‘noisy’ data set. You need to examine the data and see what is causing the divergence.

⇒ Strategy tip ⇒ Make sure to test the average against the median in any analysis.  If the are noticeably different, you may want reconsider making any decisions until you figure out what is causing the difference.

Determining Market Strength

In spring of 2014, we had a home in the Museum district that received 12 contracts. And this was after we priced as high as we thought we could reasonable justify.
In spring of 2014, we had a home in the Museum District that received 12 contracts. And this was after we priced as high as we thought we could reasonably justify … The comps would have NEVER indicated this result.

The first step in valuing any property is to assess the underlying market’s strength. Depending on the market’s direction (up, down or flat) the data you will use to determine price will differ.

As we mentioned above, agents are taught to use Comparable Sales to determine market values.  However, strictly using comparable sales, without context, is not the best strategy strategy. Knowing that a home sold for $525,000 is helpful in pricing analysis, but knowing it had 5 bedrooms, 3.5 baths an oversized 2 car garage and sold in 27 days in October of 2016, with no seller concessions, is a far more valuable piece of information.

Now, if you are involved on a daily basis with the market, you should already have a sense of what is happening. Call volume, e mail volume, web traffic, showing requests, property inquiries and other forms of agent/public communication are anecdotal (but generally accurate) indicators of current market velocity and are perfectly legitimate inputs to the equation … use them.

But for now, back to the graphs – lets look for a moment at the following two zip codes, 23229 (the area near the University of Richmond) and 23838 (Southern Chesterfield).

What do you see over the last 36 months?

Number of Listings

Months of Inventory

Number of New Pendings (Under Contract) Homes

The first thing to note is while the TOTAL number of listings in each market is somewhat similar, the INVENTORY level is far different (remember, inventory is not the number of listings, but the number of listings divided by the absorption rate, measured in terms of months.) This fact becomes even more evident when you compare the number of new pending (houses going under contract) in each zip code. The 23229 rate of absorption is not only higher, it also swells significantly each spring to levels 2 – 3x the rate in 23838, driving the 23229 inventory count down sharply.

So despite a very similar number of homes for sale, sellers looking to value their properties and buyers looking to make offers should treat each each zip code differently.  As is probably pretty obvious by now, these two markets are in far different conditions and the strategy a seller might employ in one would have sub-optimal results in the other.

Even adjacent markets can differ noticeably (23294 and 23060 are both located in Henrico’s West End/Short Pump/Glen Allen region):

Similarly, even price points within the same zip code can differ greatly:

Why show all of these graphs and chats? They are being shown to demonstrate that the market conditions in any region, at any price point and during any season can be radically different. Being cognizant of the market conditions where you are buying or selling is important when adopting a pricing or negotiating strategy.

At the end of the day, the more granular the data, the more powerful the analysis.

⇒ Strategy Tip ⇒ Market conditions are highly localized and assuming that a region’s overall market conditions hold true in all neighborhoods and zip codes is poor strategy.  Even adjacent zip codes can have widely different fundamentals.  Use the available tools to gain a sense of the relative strength of your local market.

Other Indicators of Market Strength 

If the statistics above did not tell a definitive story about your market conditions, there are other indicators can also help understand market strength. By examining both the DOM and Ask/Close ratio, you can also gain insight as to whether or not the market you are in is increasing, decreasing or flat.

See below for two other zip codes (23116 Mechanicsville and 23235 Bon Air):



When you see the DOM statistic fall below 30 days, general speaking, the market is more of a seller’s market than a buyer’s market.  Similarly, if the Ask/Sale ratio is 98% or above, once again, the market is more of a seller’s market than a buyer’s one.  It should be noted, however, that often times if an insufficent number of records are used in the computation, the statistics will have little meaning.  If you are forced to examine a data set with less than 20 or so recored, pay far more attention to the Median DOM than you would the Average.

⇒ Strategy Tip ⇒ In any pricing exercise, understanding the relative strength of the marketplace is critical to sound decision making.  Use market strength indicators to drive what data is used to value property.

Market Limits

As you would imagine, each market has tendencies, strong and weak points and both upper and lower limits. It is hard to find a single family in Richmond with a view of the James River for less than $500,000 and it is almost impossible to sell a home for over $2M unless you are in very specific areas of the region.

Similarly, using the Fan District as an example, selling a $750,000 property at $220/SF for full price in 20 days is far more likely along the 1700 block of Hanover Avenue than it is less than mile away on the 1700 block Floyd Avenue … despite the fact that that both properties share schools, zip codes and MLS zones.

At some point, a market can only bear a certain price before buyers begin to look into other markets. Neighborhoods have highs and lows, as do condo and townhouse projects, zip codes, counties and regions. Often times, sellers over-improve their property or elect to buy a seemingly underpriced luxury home in a non-luxury neighborhood only to suffer the consequences when they go to sell.

How do you find a market’s strongest point?  Look for an intersection and a high number of transactions and a strong ask/sale ratio.

How do you find a marketplace’s limits and avoid this mistake?  You look for spikes in the metrics.

The chart below illustrates the intersection of both sales and DOM in the Eastern Hanover/Mechanicsville area of Richmond.

Matrix

As you can see, the greatest number of sales are occurring (blue line) between $200k and $350k before you begin to see the ask/close (free line) begin to fall.  The market really begins to fall sharply over $450k.

The chart below measures the marketing times for properties in a given marketplace grouped by closed price in the same area.

Matrix

Notice the spike in the DOM statistic when you creek above the $500,000 price.  Obviously, buyers prefer to spend less than $500,000 in this market before they being to look elsewhere.

You can largely see the same message being delivered below:

Matrix

Examining the Ask/Close ratio for the same data set, you begin to see the discount sellers accept to get their homes sold increase noticeably above $350,000.  If you think about this is terms of real numbers, a seller of a $350,000 home should expect to receive just over $340,000 within 40 days while the seller of a $700,000 home would expect to receive roughly $650,000 after 120 days … that is a big difference.

⇒ Strategy Tip ⇒ A buyer should understand the highs and lows within their chosen marketplace.  Look to the DOM and Ask/Close ratio to help understand how the market performs at increasing price points and be cognizant of the probable impact of selling in the future

Pricing in Accelerating and Decelerating Markets

Without a doubt, the past decade has been extremely volatile and hard to predict. When you look at the charts below, you will see how quickly the market went from smoking hot to ice cold back to smoking hot. It really has been a fascinating run.

In extremely short time frames, the market shifted.  From January of 2007 to July of 2009, inventory more than doubled.  And then again, from the summer of 2010 through the fall of 2012, it had been cut in half.  So in a span of 5 years, market conditions changed by factors of 2 – 3x … in opposite directions!  Values, inventory, velocity … all lurched rapidly forward and then snapped quickly back in an incredibly short time frame.  And as the market has continued with its recovery, the spring markets have seemed as robust as the pre-bubble markets of 2004 – 2006.

Accelerating Markets

In markets that are accelerating, especially in a season that is accelerating, comparable sales that would be accurate are all but non-existent.   Stated differently, the comparable sales that indicate values are sharply increasing are either a) yet to happen or b) under contract but yet to close.

What the spring market has felt like recently ...
What the spring market has felt like recently …

Imagine the following fairly common scenario – It is March and the trees are just beginning to bloom.  You own a home in a close-in neighborhood, underpinned by good public schools and close to several private ones, too.  You are convenient to interstate, shopping and entertainment options and you are in a pocket of homes with attractive architecture and where new construction is extremely unlikely (meaning fixed inventory conditions.)  You own a recently renovated brick and slate 1930’s colonial on a manicured lot with a detached two car garage containing art studio/guest suite above it.

All of the most comparable sales are from either last spring (12 months ago) or last fall (6 months ago and in a flat or declining market.)  What to do?

In markets which are accelerating rapidly, we tend to price as follows:

  • Begin with the prior years HIGHEST comparable sales
  • Add in the prior year’s appreciation rate
  • Examine DOM for the homes under contract and use the chart from this article to reasonably predict sales prices
  • Examine the current AVAILABLE properties for guidance and slot the subject property in accordingly

⇒ Strategy tip – in an accelerating market, rely more heavily upon active inventory and pending inventory with low DOM in order to assess pricing levels.  Knowing that more buyers are going to enter the market than there are homes to go around increases the likelihood of competitive offers and escalating bids.

Managing Appraisals in Accelerating Markets

Part of a good agent’s role in any transaction is to anticipate potential issues and be ready with a solution.  There is no more frustrating issue in an accelerating market than when the sales price of the property is above the appraiser’s opinion of value.

Seller: ‘Wait … what?!?  Are you telling me that we got 5 offers, all of which were $500,000 or more … and the appraiser is telling us that the house is worth $490,000?!?’

Agent: ‘Yes.  That is precisely what I am telling you.’

This conversation occurs often … especially in fixed inventory markets during the spring market.

It is the appraiser’s job to report to the bank a value that they reasonably justify for ‘loan to value’ purposes … not to simply agree with your sales price  … the difference is subtle but critical. Despite the common misconception, the contract price for the property and the appraised value are not necessarily one and the same.  In a perfect world they should be, but I think we can all agree, it is far from a perfect world.

An appraiser cannot use sales that are yet to close nor can they use properties currently for sale in their appraisal.  Appraisers are allowed to make some adjustments for ‘market conditions’ but generally speaking, they cannot be too aggressive in giving credit for the excess demand that is yet to be fully documented through higher closing prices.  It is also important to note that just because an appraiser arrives at a value and submits it to the bank, the lender reviews all of the appraisals and is not necessarily required to accept the appraisal if they disagree with the methodology used by the appraiser.  This makes appraisers reticent to push values above what comparable sales dictate, even when bidding wars are common knowledge.

It is an INCREDIBLY frustrating aspect of the mortgage process and it infuriates everyone involved, but remember it is the bank’s money that is being lent (at least in theory) and they can lend it in the ways they see fit.

We discuss with our clients – when a property is offered for sale that is likely to cause a bidding war or is unique in some way that is likely to challenge an appraiser’s valuation, the seller needs to pay special attention to the type of financing potential buyers are using as well as how the appraisal clause in the contract is worded. The more highly leveraged the buyer, more likely the susceptible the buyer is to an appraisal issue. If a buyer does not have the cash reserves available to make up the difference between the sales price and the appraised value, they may no longer qualify for the purchase of the property. The danger is obvious – a deal moving towards closing that can no longer close means starting over again. If the seller has made plans contingent upon their home closing … movers, painters, contractors, contracts, commissions, etc … and all of a sudden their sale is not going to close on time (or at all!) … well you get the picture.  And if contract is released and the property needs to be put back to the market, will the same demand exist? Will a bidding war occur again?  What if interest rates have changed? What if the other competitive buyers have purchased something else? What if there are another 5 homes on the market now?

⇒ Strategy Tip ⇒ In a rapidly accelerating market, the seller holds the risk if they are counting on a buyer with a loan that is highly sensitive to appraised value.  Make sure your plan contains a contingency reserve for a missed appraisal and/or mitigate risk with specific appraisal language. Ask your agent what language can be inserted into a contract to shift the risk back to the buyer.

Decelerating Markets

Hopefully, a market in steep decline is still decades away. While self-proclimaed market soothsayers are always quick to scream ‘bubble’ or ‘crash’ anytime we have periods of high growth, the likelihood of another major market adjustment is fairly remote.

The last period of rapid adjustment (downward) occurred beginning in late 2007 and continued through 2011 (with the majority of the adjustment occurring between 2009 through 2011.)  The primary reason this adjustment was so profoundly painful for so many was the incredible speed at which it dropped. A 30% adjustment in asset values in a two year period is a very jarring adjustment and it proved financially fatal to many.

While the causes are numerous and complex, the simplest reason for the rapid expansion (and subsequent collapse) was criminally negligent access to credit followed by equally idiotic denial. The expansive credit policies that lead to the creation of the housing bubble were immediately followed by credit so strict it effectively prohibited willing buyers to enter the market and blunt the fall. Now that we have returned to more reasonable credit policies more in line with 1995 – 2000, we should stay away from the violent swings of the last bubble … at least for the foreseeable future … hopefully??

Regardless, if we once again find ourselves in a declining market, pricing a property becomes far more challenging (than in an accelerating one) and it requires a different set of techniques to accurately assess pricing levels. Since the economic conditions are not ripe for another 30% adjustment, the most likely application of declining market pricing strategies will be when the spring market fades and the less robust late summer market emerges.

See the charts below:

Notice, if you will, the second half of each year. As the spring market peaks in the April/May time frame, the number of homes under contract begins to decline as the year drags on. Imagine bringing a home to the market in the month of June with a need to have it sold by year’s end. What pricing strategy should you use?

In the scenario described above, the key factors to examine are the absorption rate and inventory. Assume that the number of 5 bedroom homes likely to be sold in your marketplace in the next 60 days is historically 7 and there are 20 homes currently for sale, then setting a price to compete with the 7 least expensive competitive homes is the strategy to employ.

What sellers fail to fully grasp is that owning a home (or any asset, for that matter) in a market with declining demand means the asset is actually declining in value the longer you own it. Acting rationally would mean pricing the property to sell now and not 30, 60 or 90 days from now. As a seller, it is human nature to look at the highest comparable sales and use those as the basis for pricing. Unfortunately, the buyers are looking at the lowest comparable sales as a basis for their offers.  Time, unfortunately, is not on your side when selling in a declining market … especially when you are against a deadline.

⇒ Strategy tip – in a decelerating market, the value of the underlying asset is declining each and every day. Selling quickly by pricing at or near the bottom of the pricing band means achieving as much from the sale as economically possible.

Ratio Pricing

One of my favorite techniques to use when challenged by a unique property is to use a technique I call ‘Ratio Pricing.’  I am sure that there is a far more technical name for the practice, but for now, I am going to stick with mine as it describes exactly the technique that is being used.

Ratio Pricing is used to extract market premiums for features or conditions that may not be easily identifiable in the data.  Infill is one such example where Ratio Pricing is helpful as is pricing certain streets or neighborhoods that may not behave in the same way the surrounding market.

The Citizen 6 Example – When faced with pricing the infill project along Floyd Avenue called Citizen 6, we were faced with the question of how to price a property for which there were literally no comparable sales.  What did we do?

  • Look for examples of new infill in other mature areas and extract the premium for the new homes – Going back several years, we were able to find examples of infill in established mature areas and compare the $/SF to the surrounding older properties at the time.  Several upscale homes along Grove Avenue in the Museum District were built in the middle 2000′ that traded roughly 15% above market.
  • Identify the value of 2 off street parking spaces – We were able to compare pricing of homes with off street parking to those without and found that the discount is anywhere from $10,000 to 20,000, depending on the block.
  • Identify the value of true contemporary architecture – We were able to identify some rare occasions of true modern architecture sold at market and were able to see a 3 to 7% premium in those sales.
  • Establish a base price per foot for the Fan District – At the time we were looking at the data, the Fan District was trading at roughly $190-205/SF for renovated properties.  When we grossed up the Fan $/SF by the premiums, we landed in the mid $250’s per square foot.  After looking at neighborhood highs and lows, we decided on sizing the properties such that they would not exceed $700,000.

At the time we were looking at the data (Summer of 2013,) the Fan District was trading at roughly $190-205/SF for renovated properties.  When we grossed up the Fan $/SF by the premiums we extracted, we landed in the middle $250’s per square foot. After looking at neighborhood highs and lows, we decided on sizing the properties such that they would not exceed $700,000.

The result was that we were able to sell all 6 of the infill homes at pricing levels approximately 20% higher than the market (especially along Floyd Avenue) before the homes were even completed. Additionally, we were able to demonstrate to the appraisers assigned to value the property how we arrived at our prices thus experienced no appraisal issues, despite no direct comparable sales.

It was a highly successful project for the developer.

⇒ Strategy tip – Use Ratio Pricing when trying to find premiums for rare situations or required discounts for location, features or some other unique issue. Look for examples in other sub-markets and then apply to the averages in the subject marketplace.

Common Pricing Mistakes

Without a doubt, pricing is part science, part art, part math, part anticipation, part educated guessing, part trial and error and part gut feel. And often times, despite all of the correct reasoning and analysis, you still get it wrong due to a economic shift or changing market preferences.  And lets not forget, that each individual buyer has their own interpretation of fair market value and the features of any individual house may not appeal equally to all prospects.

That said, the most common mistake is some variant of pricing a property too high for the current market conditions. Lets examine the most common reasons why:

Using the Wrong Comps

Garbage in – garbage out, right? The same holds true for the use of comparable sales. If you use the incorrect comps on the way in, the incorrect value will come out.

Choosing comparable sales correctly is critical but often times, both agents and their clients either choose the wrong comps to compare to (Jackson Ward is NOT the same as Church Hill is NOT the same as The Fan is NOT the same as Oregon Hill) in the same way that a brick and slate colonial in Westover Hills is not the same as a brick ranch or tri-level on the same block … in the same way that a Ryan home is not the same as a WB Garrett Home is not the same as Eagle.

All comps are not created equally and failing to recognize the way the market interprets what the property is really being compared to means poor outcomes.

Ignoring Seasonality

We harped on this ad nauseum above, but it bears repeating –  using comps from the fall in the spring (and vice versa), especially in accelerating markets, will not lead you to the correct outcome. Comps are an indication of past conditions and not necessarily the current ones; make sure to apply the rules above to determine the market’s rate of acceleration.

Abusing $/SF

We wrote an entire article about this concept here, but in short, do not use $/SF without making sure that the other homes that you are analyzing are EXTREMELY similar. If the homes are of different ages, materials, lot sizes or have different spaces finished inside (3rd floor/basement) then using $/SF is pointless.

Ignoring Feedback

You can get the comps right, the $/SF right, seasonality right and fully nail the market velocity, but still not sell. Why? Feedback will tell you. The nude sculpture in the foyer, the pet smell, the neighbor with cars on blocks, the lime green family room, the mauve tile in the bath, too much furniture or overall cleanliness can all impact value in a way that is not apparent in the data. Use the feedback to make the adjustments required to get the home sold.

Summary

At the end of the day, pricing can be as complex or as simple as it needs to be. This post was written to help the public understand  the many factors which can impact values. If you can consistently buy assets for less than they are worth, then you are going to advance your financial cause substantially. Conversely, if you fail to recognize the real value of assets, independent of their offering prices, you are going to be set back, especially when the market shifts.

Real estate is a unique investment in that not only is the only asset that you can own that you really use on a daily basis, it is also one of the most financeable. Stocks, bonds or other paper investments don’t keep you dry and offer only marginal leverage. The automobile you just negotiated $500 worth of free undercoating on just dropped by $3,000 when you left the lot. And the autographed rookie card of Mickey Mantle will likely sit in a safe deposit box or a display case in your basement, only to be useful if you decide to sell.

Use the factors above to help guide your decisions.

 

 

Quick and Dirty Real Estate Math

September 24, 2015 By Rick Jarvis

Time is money—no question that that is about as cliché as it gets. But it also happens to be true, especially in real estate. That’s why the ability to do a “quick and dirty” analysis of a transaction is absolutely critical. If you abide by some basic “rules of the game,” you can quickly identify the bad deals from the good and reduce your exposure to mistakes.

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Here are some of those rules of the game that experienced Realtors use every day:

The New Home Premium

This one is a must for builders—whether they’re pricing homes for sale or gauging whether to purchase buildable lots. Certainly construction costs are a fundamental input to pricing, but a good builder always has an acute sense of a given market’s desire for new housing over existing housing. Put another way: how much will a buyer pay own a new home versus an existing one? If a relatively similar brand-new home and a 10-year-old home are both priced at $400,000, a buyer will almost always choose the new one. But can the builder charge more for the new home—and how much? $20,000 more? $40,000?? $60,000??? This is what we had to figure out when we were pricing the Citizen 6 Project on Floyd Avenue and the Tribeca Brownstones in Randolph.

Homes in the Citizen 6 infill project were both tricky to price and tricky for the appraisers.
Homes in the Citizen 6 infill project were both tricky to price and tricky for the appraisers.

But understanding how tocalculate this premium isn’t useful just for builders. A buyer is better equipped if he or she understands this calculation as well. Depending on the age of the home, the location, and the number of new homes available, a new home premium can fall anywhere between 7-20 percent (read more about thing you should know when building a home.) In neighborhoods that are somewhat starved of new homes, the premium can go even higher. On the other hand, if an existing home is still pretty new—say, fewer than three years old—the premium will shrink. This can help in areas that might have lots of new housing nearby.

The ‘Lot to Improvement’ Ratio

The ratio of “lot to improvement” is really the percentage of the total value of the property that belongs to the land. Stated another way, how much of the TOTAL value of a property is in the land and how much is in the house? In the Richmond metro area, land value usually hovers between 20-30 percent of a property’s total market value…meaning that a home whose price is $500,000 is built on a lot whose value is roughly $100,000 to $150,000. Naturally, this is not a fixed ratio. A home’s age and neighborhood quality will affect this ratio. But when you’re talking about a consistent type of housing in a relatively young neighborhood, perhaps around 20 years old, this measurement is pretty reliable.

A distribution showing the age of homes across the region. Kinda cool, no?
A heat mapped distribution of the age of homes across the region. Kinda cool, no?

Before you make this a true rule of thumb, understand that it’s a hyper-local calculation. Different regions can have radically different ratios for any number of reasons. Look at the Washington, DC, metro area: land value approaches 50 percent in many neighborhoods. In the Outer Banks, especially along the ocean, you’ll see ratios climb even higher. Interestingly, Charlotte, with a much larger population than Richmond, has remarkably similar ratios as Richmond.

When is this ratio useful? Well neighborhoods where there are spot lots still lingering, creating a building opportunity in a mature area. It can also be useful when deciding whether or not to build or buy an existing home or in understanding likely appraisal values when building a home outside of a typical subdivision (rural areas, mixed-use areas, or mature infill areas.)

Tear downs, also known as “pop-a-top,” can really benefit from this ratio because of a lack of comparable sales.’ As populations continue to surge upward in urban areas, there is a scarcity of new housing. Some suburban builders have sought to massively upgrade existing homes closer to city centers to maximize the value of the land upon which they sit. Builders can combine the Lot to Improvement plus New Home Premium to arrive at the new value of a renovated home.

$X per $1000

When you hear someone saying $5 per thousand or $7 per thousand, they are generally computing a mortgage payment.

If you look at a 30-year mortgage, monthly P&I payments will land pretty closely to the interest rate times the number of thousands borrowed. It might be clearer seeing the numbers in action: a 30-year mortgage of $300,000 would be $300 x 5, or $1,500. That’s not that far from the actual figure, given that something close to today’s rates puts P&I on $300,000 at 5% at $1,443. If you want to add in for taxes and insurance, bump the interest rate by one point and recalculate. If a borrower secured a $300,000 loan at 5%, the P&I + T&I (remember to add one to the 5%) would fall somewhere around $1,800.

(Want a sense of current mortgage rates, you can find them here…)

These calculations can be most useful with less experienced home buyers in the earliest stages of buying a home. It’s not a perfect technique and won’t work in all cases. But it does work in many and can give the borrower a decent idea of what monthly tab will be to own a particular home. Be careful to adjust upwards for loans where mortgage insurance is involved or for loans with amortizations less than 30 years.

Cash Flow, Down Payment and Break-Even

The rules of any game are certainly debatable, but I can’t imaging I’d get much of an argument on this one:

If you can buy a property with no money down and break even, it’s probably a nice deal.
If you can buy that property with 10 percent down and break even, we would probably call that a market value deal.
If you’re putting up 20 percent or more and still only breaking even, you might want to rethink that purchase (unless there is another angle to the investment)

I see this all the time on property brochures: “Cash Flow Positive” and I find it personally offensive. Every income property is cash flow positive if you can make a big enough down payment. Come to the table with the entire purchase price in cash—wow, you are going to see some positive cash flow (and hopefully you noticed the sarcastic tone.) What buyers really need to know is how much cash it takes to make the property flow…for the reasons stated above.

You have to be aware of this metric when you’re investing in real estate. In almost every case, what you’re really seeking out is return on your equity, or cash. Every real estate investor should have his or her own investment criteria—and if you don’t, it’s about time you started putting them together—which will influence the preferred types of investment options (multifamily, single family, land, net leased investments, and so on). Bottom line is the value of the rents relative to the value of the property should make sense (this is also known as the CAP Rate or Capitalization Rate.)

So before you go signing any contracts to buy, understand exactly how much cash will be coming to you every month, and what kind of cash you have to put up to generate that flow.

Expense Ratio

The expense ratio is the cost of utilities, taxes, all your insurances, and repairs/maintenance that a property will incur relative to gross rents. It won’t come as any surprise that older properties generally have higher ratios than newer ones. Same goes for assets with more tenants.

A six-unit apartment building in the Fan renovated in 1984 might shoulder a 40+ percent expense ratio compared to gross rents. Across town on the South Side, a newly renovated 22-unit property with new windows might be closer to 25 – 30 percent.

This ratio is critical when you’re putting a seller’s financials under the microscope. If you come across a seller touting a 25 percent expense ratio on a 1920s-era multifamily building, be very, very suspicious. Alternatively, an owner of a garden-style apartment complex might overstate expenses by coding maintenance items incorrectly as capital expenditures. Good investors will see that, and possibly use it as leverage.

Other Metrics to Know

There are a few other metrics (or inputs) that good agents pay close attention to. While they can’t stand on their own to evaluate a property, they can, when combined with the rules above, help provide an ever more accurate picture of what’s at stake. I have seen sharp, savvy agents agents be dead right on a transaction analysis without ever putting pen to paper. How? They understand extremely well everything we’re talking about here.

All good agents, investors, and developers will be well acquainted with these inputs (and the 2016 answers):

Construction Cost per SF – Today, it will run about $70 – 80/SF to build a basic home and more in the lower $100’s/SF for a home with a decent level of finishes (this does NOT include land cost.) If your builder is spending north of $160/SF+ on materials and labor (NOT including land) then you had either be buying a neo-classical version of the Taj Mahal or you need to take a timeout and start asking some serious questions.

Current CAP (Capitalization) Rates – When looking at institutional-grade properties, most investors are looking at a Cap rate somewhere around 6 percent. Basic apartment properties trading anywhere between 6.5-8 percent. Lower grade apartments—history of collection problems, serious restoration issues—will certainly trade higher, anywhere between 9-13 percent.

Current Mortgage Rates—Despite all the mortgage shenanigans of the early oughts, mortgage rates are still historically amazing. Good credit risks can get 30-year money below 5 percent. Adjustable rate mortgages can be for north of 3 percent. (October 2015.) If you want to know more about how interest rates are priced, read this.

Residential Rental Rates per SF (quoted monthly) – Rental rates in the Fan and Museum District are anywhere from about $1.00-1.25 with Downtown properties receiving closer to $170-1.80 per foot in rents. The counties run closer to $1.00/SF mostly due to larger home sizes.  When an apartment owner has a new property and includes most or all of the utilities, this number may reach (or exceed) $2.00 per foot in smaller apartments.

Market Values per SF (sometimes referred to as $/SF or “price per foot”) – Suburban Richmond prices per foot for brand-new construction run from a high of about $185/SF (Nuckols Road corridor) to about $170/SF for new homes along Robious Road. If you’re willing to look at moderately older properties, say 1990s, thos will trade for between $110-140/SF depending on locale. And, of course, properties in the more historic areas, such as the Fan, the Museum District,and Near West End will trade between $180 and 240/SF.

Conclusion

The rules I’ve discussed certainly aren’t set in stone. The real estate market is constantly evolving. So the smart investor has to evolve too and keep an eye on everything. If you’re diligent, you will be in the ball park far more often than not. And if you’re evaluating a property whose numbers aren’t working, that doesn’t mean there isn’t value there. But you’ve got to do some more work.

Ultimately, these “rules” are guidelines. They will give you some immediate insight, but they’re not a substitute for in-depth analysis and hard work. Over time, they will likely become second nature, and you’ll save time and quite a bit of money.

A Chef, A Greenskeeper and a Realtor Walk into a Bar …

September 14, 2015 By Rick Jarvis

‘Why do we need a Realtor?’

In my early years, I used to get offended by that question. Probably the main reason was that I didn’t really have a good answer. Uhhh … contract … MLS …. Lockbox … you need us!

 

But as I have aged in this industry, I actually have come to enjoy being asked the question. Why? Because it gives me a chance to educate the clients as to our role and the value we add.

I can cook, but I am no chef…

Sometime in the late 1990’s, as a thank you gift from a client, a personal chef came to our house and cooked a meal for us. It was the first time I met Ellie Basch.

The fig an Prosciutto salad rocks. And her seared tuna is always worth the price of admission.
Ellie’s fig and Prosciutto salad rocks. And her seared tuna is always worth the price of admission.

Now, for those who have ever been on the receiving end of a Jarvis-prepared feast, we are pretty good cooks. I am not saying we are ready to compete on any cooking shows, but you will not feel cheated if you get to eat at Chez Jarvis. My wife’s tenderloin is restaurant quality and I am pretty adept anything grill related. So, as competitive as I am, I could not wait to see if the personal chef (Ellie) was that much better than we were.

Long story short, she was.

Ellie not only made us an absolutely awesome meal (and it was so awesome that we still use her for the One South holiday party some 10+ years later,) it was how she went about making it that was equally impressive. She made it in a stranger’s kitchen, wasted no food, created about 1/10 of the mess we would have and brought it all together at not only the exact same instant, but at the perfect temperature. Lastly, she did what would have taken us several hours and did it 30 minutes, tops.

In all honesty, it was not only fun to watch, it was a great life lesson about being an amateur and being a pro.

You can putt on my lawn, but it won’t be any fun…

I have another good friend who is the superintendent at an upscale golf course. Now, as he will readily admit, growing grass is perhaps the simplest form of agriculture imaginable. Everyone, at some level, can grow grass – seed + water + dirt + waiting – it is not that hard.

Golf, anyone?
Golf, anyone?

But just know this – golf courses, when at their best, are being pushed to their limits of health in order to create conditions most desirable to the golfing community. In key parts of the season, particularly the summer months, it his job to take the grass to the edge without killing it.

So imagine managing 200 acres to its limits each and every day, with multiple types of grasses growing in varied soils, varied shade conditions, highly varied air circulation conditions and varied moisture conditions all while trying to anticipate Virginia’s schizophrenic climate. If the National Weather Service gets it wrong by 5 degrees, especially during the peak summertime, you can kill an entire golf course.

Talk about pressure …

The short version is that my friend is equal parts scientist and artist.  He takes what are an infinite number of variables (nature) and makes sense of them all. He not only has to answer to himself, he answers to those who only see the results but rarely understand the constraints. His work is so good it is considered elite not just here locally, but at a national level.

And you know what else? He makes it look easy.

But real estate is easy …

For anyone who has even been through a real estate transaction, it can appear easy, especially if the agent you are working with is an accomplished pro.  Realize that the biggest part of the reason the transaction is easy is the advice they are providing and the work they are doing that you never see.

Doctors, mechanics, accountants, stylists, PR people, architects, graphic artists … and yes, chefs, golf superintendents and Realtors … we all do things that the public rarely sees and consequently doesn’t fully appreciate.  Yet thanks to HGTV, Zillow, Trulia, Houzz and Pinterest, the myth that real estate is a D-I-Y endeavor is perpetuated.

It is unfortunate because it is just not that easy.

So you can be your own Realtor, but should you?

It didn’t take Ellie 30 minutes to make my meal, it took her 10 years and 30 minutes to make my meal.

It didn’t take my golf buddy a few hours to lay out the protocol for maintaining green speeds on 97 degree days, it took him 15 years and few hours to lay out that protocol.

And guess what else, despite how it sometimes seems, it didn’t take me (or any other Realtor) a few hours to sell your home or find you the perfect home – it took us far longer.

The information and knowledge that we convey to our clients each and every day may seem like we just went to MLS and pushed the ‘meaningful statistic’ button … we didn’t.  Odds are the analysis we did was pulled from the latest market data and created exclusively for you.

While getting a real estate license is relatively easy, becoming a true pro is not. A good pro agent has a feel for values, trends, appraisals, incentives, geography, contract structure, marketing, data, analysis, competition, human nature, staging, design, construction, schools, zoning, finance, rental rates, law and negotiations (and yes, this is an abbreviated list.) We also have to keep up with changes in technology, continuing education, both local and national development and what goes on in Washington, DC.  It is not easy.

When a good agent makes a recommendation, it is based on far more than you can find on one of the thousands of websites dedicate to D-I-Y real estate.

Hire a pro. You will be happy.

Don’t Bring Your Macro to a Micro Fight

September 13, 2015 By Rick Jarvis

microMicro or macro?
Factual or anecdotal?
Data point to trend?
Forest or trees?
Big picture or small picture?

There is an old adage that goes something like this – ‘Don’t bring a knife to a gun fight.’ Personally, I have always tried to avoid fights (especially ones where weapons are involved) so I find that statement particularly easy to abide by. But as it relates to real estate, I often see buyers and sellers using large statistical based arguments to guide individual decisions … or I see them using anecdotal points to try override what large sets of numbers are trying to tell them.

It is unfortunate.

Data Points or Trends?

As agents, we constantly hear – “Well the house down the street sold for $450,000 … ”

I’m sure it did … but how long did it take? Did several sell at that price or just that one? Did they drop the price multiple times or did they get multiple offers? What were the terms? Was there personal property included? Or did the seller include closing costs What was the condition? What season? How many houses were on the market when it did? Who was the builder?

We also hear – “Well the average dollar per square foot in the neighborhood is $165 …”

I’m sure it is … but what houses were included in the analysis? Was the age range set tightly or loosely? How many had a finished 3rd floor … or basement? Or an oversized lot? Or were recently renovated? Same builder? Is the data from the fall or spring? What were the highs and lows?

As you can see, many questions need to be answered in both cases to validate either statistic. Despite the need to fully understand the statistic, many times buyers or sellers (or agents!) grab the one data point out of a sea of analysis that supports their version of the narrative and subsequently base their entire strategy upon it. It rarely works out well.

Micro and Macro Are Different

In its simplest form, MICROeconomics is the study of an individual’s (or entity’s) behavior when resources are limited. This is contrasted with MACROeconomics, where an entire economy is being studied (yes, Econ majors, I know that is a gross oversimplification of Macro and Micro theory, sorry.)

When an individual elects to buy or sell because they feel that the economy is doing well and prices are likely to rise, they are making their decision based on more of a MACRO-economic analysis. If a couple changes their behavior because 3 homes in their neighborhood just sold at record prices, then they are making more of a MICRO-economic decision.

In either case, both micro and macro based decision making is fine, when used to make micro or macro decisions, respectively. However, using macro stats for micro decisions (or vice versa) is not as sound of a practice.

One of the most common mistakes we see is clients taking overall market statistics (MACRO) and trying to apply them to a specific neighborhood (MICRO). Take a look at the chart below – the following graph shows the inventory levels in different segments of the market:

  • Overall Richmond Metro inventory levels (blue line)
  • Southern Chesterfield inventory (purple line)
  • Museum District/Windsor Farms (red line)

As you can tell, the inventory levels in Southern Chesterfield are far higher than both the overall Richmond market and the close-in areas surrounding Carytown.  The MACRO inventory (Richmond Metro) tells a far different story about the market than the MICRO inventory counts in 23838 and 23221.  A client moving from 23832 to 23221 but using a strategy based on 23832 data will not find success.  Similarly, pricing or negotiation strategies based on the entire Richmond region would have drastically different results in either 23838 or 23221. Make sense?

Be wary of bringing your macro analysis to a micro analysis decision (and vice versa …)

Summary

We are all constantly searching for data points to fit our preferred narrative. Sometimes we look down the street at a single comparative sale (out of seven) or sometimes we look to MSNBC, CNNMoney or the Case-Shiller Index for aggregate demand data … both can be equally right (or wrong) depending on the type of decision you are tying to make.

In order to really make the best decisions, know your data. Apply data correctly and you will find your outcomes far better.

Making Sense of the Numbers

August 17, 2015 By Rick Jarvis

We got one of these a week for my first several years in the business. As thick as a phone book .... amazing.
We got one of these a week for my first several years in the business. As thick as a phone book …. amazing.

It used to be simple(er).

When I first became licensed (1993), things were far different than they are today.  Back then, if you wanted to know what homes were available for sale, you used to have to wait for the Richmond Association of Realtors to deliver the ‘MLS Book.’ Each Friday, our local Multiple Listing Service would deliver us a stack of MLS books, approximately the size of phone books (I am not making this up) every Friday afternoon to each and every office in the Metro. As an agent, you would thumb through the pages and make copies and fax them to people or (GASP!) hop on the landline phone and call clients to tell them about the latest and greatest property for sale.

No text. No e mail. No cloud. No Authentisign. No DropBox. Just a phone book in black and white with a picture of the front of the house. That is all you got to go on. Good luck.

You know what?  We got it done.

Access.  Access.  Access.

Fast forward to today and I now have access to MLS via desktop, laptop, smartphone or tablet. I also have online access to the City and County tax records for assessments, past sales or other searches. From MLS, I can download bunches of records and export them to a spreadsheet to help with analysis, or I can also use one of the numerous functions inside of MLS to see trends and find neighborhood highs and lows.  If I am too lazy to analyze my own info, I can have it spoon fed to me by a myriad of statistical services that can slice, dice, merge and layer sales and demographic data into neat little charts and graphs.

Outside of MLS, I can look at Zillow’s estimates of value (as well as about 20 other automated value estimates) and gobs of research from Case Shiller or the NAR. And all of this info is available to me BEFORE I ever type anything into the Google bar and see what I can find out there floating in the web, on blogs or in research papers.

On one hand, it makes wonder how we ever did our job before all of this information was available. And on the other hand, it makes me wonder what is coming next … but that is another post for another day.

Easy as 1, 2, 3 … 4, 5, 6, 9, 37, 142, 359 … Wait, this is Hard!

The relative ease at which we can all access information is, in my opinion, the signature development in the last decade.  So it would stand to reason that with all of this access, being an agent, buyer or seller should be easier than ever … but is it?

I don’t think so.

Simply put, with access to an almost unlimited amount of information, it is getting incredibly difficult to tell what data is meaningful, what data matters and most importantly, what it all means.

Look at the chart above … does it really tell you anything?

As a buyer, should I care that the 2nd Quarter’s sales of 1,800 – 2,000 SF homes in 23832 is 11.1% above the same quarter last year? Or down 35.2% from the previous quarter? What do I do with these facts?  Should it change my strategy?  Does it make my offer lower??  Should I rent???  Should I pay cash???? Should I move to Canada?????  Or should I just paint my house mauve and fuchsia and stay put …

What Do I Do Differently?

As an agent, it now takes me about 3 times as long to explain my role than it did in 1993 … that’s all that has really changed. I still do the same basic things, it just takes me far longer to explain it than it used to and thus I have about 20 new speeches to help people make sense of the process.

Here are a sample of my new speeches –

  • ‘Why isn’t this house for sale in MLS when I see it on Trulia?’  (Answer –  Trulia is not MLS)
  • ‘Why is the house for sale on Trulia but not in MLS?’ (Answer, Again, Trulia is not MLS)
  • ‘Why is some other agent’s picture next to my home on Yahoo Real Estate when it is your listing?’ (Answer – because Yahoo isn’t MLS, either)
  • ‘Why can I get a 3.9% mortgage from USAA when the lender you recommended is at 4.25%?’ (Answer – because closing dates don’t mean anything to them)
  • ‘Why does Zillow say my house is worth $375,000 when I just paid $400,000 last year?’ speech (Answer – Because it is a computer generated estimate)
  • ‘What do you mean we aren’t closing Friday?!?’ (Answer – Because Dodd-Frank/TRID just mandated a 3 day wait period for changes to closing statements)

And many more.

My Job is Still the Same

The bottom line is that all of the changes in the past decade haven’t really changed what I do, it has only changed how many things I have to cover with my clients before they understand the process.

And guess what – the public is more confused than ever before.

A recent study showed that the number of people using agents has actually increased in the past 5 years. So despite the relative ubiquity of information with blogs and message boards explaining the home buying (or selling) process in great detail, the public is entrusting their real estate transactions to Realtors at increasing levels.  I find this trend both fascinating and refreshing.

At the end of the day, having information and knowing what it means are two different things.  A good agent knows the difference and can help you make sense of an increasingly complex and complicated process.

Its our job to make sense of it all. Use us.

 

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